Also available in Spanish
Performance Measurement
by Diego Berea
This book deals with performance measurement through the definition of indicator and KPI models. The content is organised in three differentiated parts, with chapters that progressively introduce the essential concepts.
Questions it answers
- What is the difference between a measure and a metric?
- And between a measure and an indicator?
- When does an indicator measure performance?
- When is an indicator considered a KPI?
Book structure
Part 1An introduction to the measurement process. An initial exposition of the most relevant terms and concepts that establishes a solid foundation for the chapters to come. Whenever possible, definitions backed by international standards are used.
Part 2Differentiation between result and performance, classification of measures based on temporality and a grounded proposal of the key indicator and KPI concepts.
Part 3Methods to put the previous concepts into practice through the design and development of indicator models with the goal of effectively measuring performance.