DIEGO BEREA
Consultant, author and speaker
Performance measurement and service management expert
ABOUT
Performance measurement and IT Service Management professional, focusing on the following topics:
- IT Service Management consultancy and auditing (ISO 20000, ITIL, VeriSM, etc.)
- ITSM related frameworks and standards (ISO 27001, ISO 15504, ISO 22301, ISO 38500)
- AIops, BSM and Intelligent Service Monitoring
- KPI model definition for service management
PORTFOLIO
Further information about our ITSM KPI workshop for top management, CIOs and service managers:
- Español: https://www.ozonaconsulting.com/kpis/
- Português: https://www.ozonaconsulting.com/pt/kpis/
- English: https://www.ozonaconsulting.com/en/kpis/
Please join the KPI workshops alumni group at linked-in if you have participated in any of these workshops.