Diego Berea | Author and speaker
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DIEGO BEREA
Consultant, author and speaker

Performance measurement and service management expert

ABOUT

Performance measurement and IT Service Management professional, focusing on the following topics:

  • IT Service Management consultancy and auditing (ISO 20000, ITIL, VeriSM, etc.)
  • ITSM related frameworks and standards (ISO 27001, ISO 15504, ISO 22301, ISO 38500)
  • AIops, BSM and Intelligent Service Monitoring
  • KPI model definition for service management

PORTFOLIO

Further information about our ITSM KPI workshop for top management, CIOs and service managers:

  • Español: https://www.ozonaconsulting.com/kpis/
  • Português: https://www.ozonaconsulting.com/pt/kpis/
  • English: https://www.ozonaconsulting.com/en/kpis/

Please join the KPI workshops alumni group at linked-in if you have participated in any of these workshops.

HIRE ME