DIEGO BEREA
Consultant, author and speaker

Performance measurement and service management expert

ABOUT

Performance measurement and IT Service Management professional, focusing on the following topics:

IT Service Management consultancy and auditing (ISO 20000, ITIL, VeriSM, etc.)
ITSM related frameworks and standards (ISO 27001, ISO 15504, ISO 22301, ISO 38500)
AIops, BSM and Intelligent Service Monitoring
KPI model definition for service management

PORTFOLIO

Further information about our ITSM KPI workshop for top management, CIOs and service managers:

Español: //www.ozonaconsulting.com/kpis/
Português: //www.ozonaconsulting.com/pt/kpis/
English: //www.ozonaconsulting.com/en/kpis/

Please join the KPI workshops alumni group at linked-in if you have participated in any of these workshops.

HIRE ME